Captain Cleo
Help

Short answers, for grown-ups

How do we start?

  1. Open captaincleo.com on the device they will use.
  2. Tap Play free, then their age band. It opens the kids' world.
  3. Hand it over. Nothing needs reading first.

To change the age band later, use Change age setting at the foot of the home page.

Sound and moving pictures

Tap the speaker button at the top of the screen to turn sound on or off. Phones wait for a first tap before any sound plays.

If your device is set to reduce motion, Captain Cleo calms its movement to match. The setting is in your device's accessibility settings.

A game will not load

Still stuck? Email us the game's name and the device, and we will look.

How saving works

Progress saves itself in this browser, on this device. It is not sent to us.

Another device or another browser starts fresh. Clearing your browser data wipes it, and a private window keeps nothing once it closes. Today there is one explorer per device.

Refunds and getting in touch

Write to hello@captaincleo.com.

The one thing we sell is the Captain's Chart: one payment, for life, so there is nothing to renew and nothing to cancel. Within 30 days of paying, email us from the address you paid with for a full refund, with no questions.